Shipping policy
Quincy Art — Shipping Policy
Last updated: June 1, 2026
Quick summary
• Processing / handcrafting time: typically 5–9 business days (Mon–Fri, excluding public holidays). See §1.
• Delivery time: 8–14 business days for standard shipping under normal conditions. See §2.
• Tracking: A tracking link is emailed when your order ships. See §5.
• EU/EEA: Unless EU VAT is collected at checkout (IOSS), VAT and any applicable duties & carrier fees are payable by the recipient before delivery. See §6A.
• Damaged items & returns: Please see our Refund and Return Policy.
1) Order Processing & Handmade Nature
• All pieces are handmade from resin in our studio in Vietnam; minor variations in color, pattern, or finish are natural and not defects.
• Administrative order processing: orders are processed within 1–3 business days after payment clears (Mon–Fri, excluding public holidays). Orders placed after 12:00 (Vietnam time, GMT+7) are treated as next-business-day orders.
• Production/handcrafting time: typically 5–9 business days prior to dispatch. Actual times can vary by design and volume.
2) Shipping Timeframes & Methods
• Standard shipping: estimated 8–14 business days from dispatch to delivery under normal conditions.
• Peak seasons, severe weather, customs inspections, and carrier network constraints can extend delivery times. We will share updates if we become aware of material delays.
• Expedited options may appear at checkout where available.
3) Shipping Rates
• Rates are calculated at checkout based on destination and order weight/volume.
• Additional fees may apply for deliveries to remote areas.
• Any free-shipping promotions apply to the merchandise subtotal after discounts unless otherwise stated.
4) Order Changes & Cancellations
• We can attempt to modify or cancel an order within 12 hours of purchase and before it ships.
• After dispatch, changes (including address edits) are no longer possible.
5) Tracking & Delivery
• A tracking link will be emailed once your order ships. You can also check your order status anytime on our Tracking Order page using your order number and email.
• Please ensure someone is available to receive the package. If a shipment shows Delivered but cannot be located, check with household members, neighbors, and your local post office first.
6) Customs, Duties & Taxes (International Orders)
• Import duties, taxes, and brokerage/clearance fees may be charged by your local customs authority and are the recipient's responsibility.
• We cannot mark orders as gifts or alter declared values.
• Please note: Taxes and fees (if any) vary depending on the regulations of each country and are not included in the product price or shipping cost.
6A) EU/EEA Orders — VAT, Duties & Carrier Fees (DAP/DDU)
Default terms (unless expressly stated at checkout that EU VAT has been collected): We ship to EU/EEA on Delivered At Place (DAP, also known as DDU) terms. This means EU VAT and any applicable customs duties and carrier clearance/disbursement fees are not included in the checkout price and must be paid by the recipient (importer of record) before the parcel is released for delivery. Customs and/or the carrier may hold the parcel until these amounts are paid.
What you may need to pay (set by local authorities/carriers):
• VAT: Payable on virtually all goods imported into the EU; the rate depends on the destination country.
• Customs duties: May apply when a consignment's customs value is typically above €150; category-specific or excise duties may also apply where relevant.
• Carrier administration/disbursement fee: Couriers (e.g., DHL, UPS) may advance import VAT/duties to customs on your behalf and invoice you a disbursement/advance-payment or clearance fee in addition to the taxes/duties. These fees are payable to the carrier and are separate from amounts paid to us at checkout.
If we collect EU VAT at checkout (IOSS): For eligible consignments (generally up to €150), we may collect EU VAT at checkout under the Import One-Stop Shop (IOSS). When VAT is collected at checkout, no additional VAT should be charged on delivery. Customs may still verify shipments, and customs duties may still apply where legally due. We will indicate at checkout if EU VAT has been collected.
If import charges are not paid: If VAT/duties and any carrier fees are not paid by the carrier or customs deadline, the parcel may be held, returned, or otherwise handled per carrier/customs procedures. Because items are handmade, refused/abandoned parcels are not eligible for a refund (see our Refund and Return Policy). Where permitted and if the item is returned to us, we can reship after we receive it back and you pay any additional postage and carrier charges (see §7).
Important: Amounts and processes are set by your national customs authority and/or carrier; we cannot quote or control them. For guidance, please contact your customs office or the carrier named in your tracking notice.
7) Failed Delivery / Returned to Sender
• Please double-check your shipping address before placing your order. We cannot ship to PO Boxes, military addresses (APO/FPO), or restricted areas.
• If a parcel is returned due to an incorrect/incomplete address, unclaimed delivery, or refusal, we can reship upon payment of additional postage to the original or an updated address where permitted. Refunds are not available in these scenarios because items are handmade.
• If the carrier confirms a service error, we will provide a remedy per §8.
• EU/EEA shipments: When import VAT/duties are unpaid, carriers or customs may not guarantee return-to-sender. Refused/abandoned parcels are not eligible for a refund; if a parcel is returned to us, reshipment can be arranged per the terms above.
8) Lost Packages
If tracking shows no movement for 15 business days after dispatch (or the carrier confirms loss), contact us so we can open an investigation. Resolutions may include reshipment or refund depending on carrier confirmation — in many cases, that means sending a replacement at no additional cost to you.
9) Pre-Orders & Backorders
Estimated ship dates for pre-orders/backorders are shown on the product page and may change due to production or logistics factors. We will notify you of material updates.
10) US Customers — Shipping Delay Compliance
If we cannot ship within the stated time, we will contact you to either obtain your consent to a new shipping date or issue a prompt refund for any unshipped merchandise, as required by applicable law.
11) Damaged Items & Returns
If your order arrives damaged, defective, or incorrect, or for information about returns and refunds, please see our Refund and Return Policy.
12) Contact
For order assistance, email quincyart.resin@gmail.com. Please include your order number in the subject line for faster support.